SHOPPING GUIDE FOR OVERSEAS CUSTOMERS

International Orders
The JIKAI online store supports overseas shopping outside of Japan. However, please understand the store is not a complete multilingual support.

Shipment
We will choose the shipping company depending on the situation of delivery. Customers will not be able to choose the shipping company.

Please 5-12 days is the estimated time of arrival for all orders.
If you have any questions, please do not hesitate to contact us
*It may take a little longer depending on the company's busy schedule.

Shipping costs
The shipping fee is a flat rate of ¥4,000.
※ If ordering large number of items or any other situations in which may require a large shipping fee, an additional estimate cost may be provided.

Payment options
For overseas shipments, we only accept payment by credit card.

Cancellations and Returns
About Cancellation
Cancellations cannot be accepted once order is completed.
Please make sure to check size, color, price, quantity, etc. before completing your order.
Also in principle, orders cannot be cancelled after shipment.

We do not accept returns or exchanges of products unless initial defects.
Once a product is received, please check it immediately to make sure the item is correct and not damaged. If the product received is incorrect, or damaged (defective) due to an accident, please contact us within 7 days.
If tags attached are removed from the product, returns will not be accepted.

Returns will not be accepted if the item is damaged or stained due to customer's reason.